We don't issue refunds we just exchange for the same style in a different size.
Your package must be postmarked for return within 7 business days of the delivery date of your original package.
Send back your return item(s) with a copy of invoice.
Customer pays for shipping if an item has to be exchanged. Customer is allowed to exchange once per order.
Returns must be received unworn, unwashed, free of any stains and with the original tags attached and original packaging. Not smell of ladies perfume/deodorant, please ensure the highest level of care when handling your items while trying on your order.
For hygiene purposes, all underwear, swimwear, panties, lingerie, bodysuits are not exchangeable.
Jewelry Tights, Hats, glasses, accessories, undergarments are FINAL SALE.
SALE items or Any sale over 25% OFF discount is Final SALE.
Please email us at to confirm we have the size needed in stock for exchange.
Review the criteria above and make sure that the item(s) are eligible for a return and sent to the following address:
P.O. Box # 310693 Fontana CA 92331
Also, we suggest that you send items back using USPS, UPS or FedEx along with a tracking number. We are not responsible for items that are lost while in-transit to us.
If your return does not meet the above criteria, do NOT attempt to return it, as it will be rejected by our returns department. Exchanges are processed within 5 working days of receiving your item(s).
We Do Not Cancel Orders Please double check your order before submitting payment.
Gift Certificates are non-refundable.
For all your customer service needs, please contact us.
If you need help choosing a size feel free to message us letting us know. We are here to help you :) You could find us on IG: JoadalyBoutique and based on your pictures & body type we will be able to recommend a size in the outfit you want. :)